{"id":1185,"date":"2020-02-02T14:51:41","date_gmt":"2020-02-02T14:51:41","guid":{"rendered":"https:\/\/frontenactours.com\/?page_id=1185"},"modified":"2021-03-28T11:14:04","modified_gmt":"2021-03-28T16:14:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/frontenactours.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Foire aux questions sur nos circuits \u00e0 Qu\u00e9bec<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\nVoici les questions les plus fr\u00e9quemment pos\u00e9es (FAQs) sur nos circuits \u00e0 pied et en voiture. Avez-vous une autre question qui ne figure pas ici? Veuillez utiliser le formulaire de contact et nous r\u00e9pondrons \u00e0 votre question dans les plus brefs d\u00e9lais.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dois-je r\u00e9server pour participer \u00e0 un circuit de la ville de Qu\u00e9bec?<\/span>
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Oui, il est obligatoire de r\u00e9server votre circuit. Vous pouvez r\u00e9server en ligne ici<\/a>.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Les pourboires sont inclus dans le prix de circuit?<\/span>
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Non, votre appr\u00e9ciation est la bienvenue apr\u00e8s le circuit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Comment puis-je r\u00e9server ma visite?<\/span>
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Il vous suffit de cliquer sur le circuit que vous souhaitez faire, et de compl\u00e9ter la demande. Si vous souhaitez personnaliser votre circuit, envoyer-nous un courriel<\/strong><\/a> et nous serons heureux de planifier une visite \u00e0 la hauteur de vos attentes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Quelles sont les conditions de paiement?<\/span>
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Le circuit sera confirm\u00e9 \u00e0 la r\u00e9ception d\u2019un d\u00e9p\u00f4t de 100$ CAD fait au moment de la r\u00e9servation. (d\u00e9p\u00f4t NON REMBOURSABLE) . Veuillez utiliser le paiement en ligne s\u00e9curis\u00e9. Vous pouvez choisir de payer par carte de cr\u00e9dit ou PayPal. Le solde sera pay\u00e9 apr\u00e8s le circuit, en argent comptant ou par carte de cr\u00e9dit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Les circuits sont-ils annul\u00e9s en cas de mauvais temps?<\/span>
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Notre belle ville est connue pour avoir des temp\u00e9ratures extr\u00eames de temps en temps. Le temps au printemps et en \u00e9t\u00e9 est g\u00e9n\u00e9ralement magnifique. Cependant, la pluie (ou m\u00eame la neige!) peut tomber en un clin d'\u0153il.<\/p>

Tant qu'il est s\u00e9curitaire de le faire, tous les circuits auront lieu comme pr\u00e9vu, quelles que soient les conditions m\u00e9t\u00e9orologiques - la s\u00e9curit\u00e9 pour nos clients et nos guides est notre priorit\u00e9 absolue. En cas de conditions m\u00e9t\u00e9orologiques extr\u00eames, les visites \u00e0 pied peuvent \u00eatre ajust\u00e9es \u00e0 la discr\u00e9tion de Frontenac Tours. Les circuits en voiture se d\u00e9rouleront en fonction de la s\u00e9curit\u00e9 des conditions routi\u00e8res et \u00e0 la discr\u00e9tion de Frontenac Tours.<\/p>

Veuillez v\u00e9rifier\u00a0la m\u00e9t\u00e9o de la ville de Qu\u00e9bec<\/a><\/strong>\u00a0et vous habiller en cons\u00e9quence,<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Si je dois annuler le circuit, y-a-t-il des frais?<\/span>
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Votre d\u00e9p\u00f4t de 100 $ n\u2019est pas remboursable. Des frais s\u2019appliqueront selon les d\u00e9lais d\u2019annulation:<\/p>

- 4 semaines \u00e0 l\u2019avance et plus avant le circuit 25% du prix de circuit.
- Moins de 4 semaines avant le circuit 50% du prix de circuit.
- Moins de 48 heures avant le circuit 100% du prix de circuit.<\/p>

Votre annulation doit \u00eatre envoyer \u00e0 info@frontenactours.ca<\/a>.<\/strong> The date of the email will be used for references.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Vous \u00eates en retard, comment proc\u00e9der?<\/span>
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Veuillez nous contacter d\u00e8s que possible au 514-576-3434<\/strong><\/a>. Si vous \u00eates \u00e0 moins de 30 minutes de l\u2019heure de d\u00e9part, je respecterai l\u2019attente. Si vous \u00eates \u00e0 plus de 30 minutes, la dur\u00e9e de circuit sera \u00e9court\u00e9e. Si vous ne me contactez pas pour m\u2019informer du retard dans les 30 minutes du d\u00e9but de la visite, cela sera consid\u00e9r\u00e9 comme une annulation, sans possibilit\u00e9 de remboursement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Je cherche un circuit personnalis\u00e9, est-ce que c'est possible?<\/span>
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Ce n\u2019est pas un probl\u00e8me, faites-nous savoir ce que vous souhaitez et nous planifierons un circuit personnalis\u00e9 juste pour vous. Notre objectif est de rendre votre journ\u00e9e m\u00e9morable. Vous n\u2019avez qu\u2019\u00e0 nous envoyer un courriel \u00e0 info@frontenactours.ca.<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Avez-vous une autre question qui ne figure pas ici? N'h\u00e9sitez pas \u00e0 nous contacter \u00e0 info@frontenactours.ca<\/a> et nous r\u00e9pondrons \u00e0 votre question dans les plus brefs d\u00e9lais.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions about our Quebec City Tours Here are the most Frequently Asked Questions (FAQs) about our walking and driving tours. Do you have another question that is not listed here? Please use the contact form and we’ll answer your question as soon as possible. Do I need to book to join a private tour of Quebec City? Yes, it’s mandatory to book your tour. You can book online here. Is the tip included in the tour fee? No and it’s not mandatory. However, your appreciation is welcome. How do I book a private guide? You just have to click on the tour you would like to do and complete the request. If you like to customize your tour, please send us an email and we’ll be happy to built a personalized tour for you. What is the payment condition ? The tour will be confirmed upon receipt of an initial payment (deposit) of $100CAD for any tours. Please use the secured online payment, you could choose to pay by credit card or PayPal. The balance will be paid after the tour by cash or credit card. Are tours cancelled in case of bad weather? Our beautiful city has been known to have extreme temperatures from time to time. Spring and Summer weather is typically beautiful. However, rain (or even snow!) can come down at the blink of an eye. As long as it is safe to do so, all Frontenac Tours will take place as scheduled, regardless of weather conditions \u2013 safety for both our guests and our guides is our top priority. \u00a0In the event of extreme weather, walking tours may be adjusted at the discretion of Frontenac Tours. Driving tours will proceed dependent on the safety of road conditions and at the discretion of Frontenac Tours. Please check the\u00a0weather forecast for Quebec City\u00a0and dress accordingly. If I need to cancel, are there any fees for the prepaid tour? Your deposit is not refundable. The following fees will apply if the customer cancel the tour: – 4 weeks in advance and more before the tour 25% of the tour price.– Less than 4 weeks before the tour 50% of the tour price.– Less that 48 hours before the tour 100% of the tour price. Your cancellation needs to be sent at info@frontenactours.ca. The date of the email will be used for references. What if I’m running late for my guided tour? Please contact us as soon as possible at 514-576-3434. If you are less than 30 minutes late from the start time, it won\u2019t affect the lenght of the tour. If you are more than 30 minutes late, the duration of the tour will be shortened. If you don\u2019t contact us to inform us of the delay, within 30 minutes of the start of the tour, this will be considered as a cancellation, with no possibility of deposit refund. I’m looking for a custom tour, is that possible? Sure! We love customising our tours according to our guests needs and interests! Please let us know what you would like and we will build a personalized tour just for you. Our goal is to make you day memorable. You just have to send us a email with your requests at info@frontenactours.ca. Have another question that is not listed here? Feel free to contact us at info@frontenactours.ca and we’ll get back to you as soon as possible.<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1185","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - Frontenac Tours -Frequently asked questions<\/title>\n<meta name=\"description\" content=\"Learn more about our walking and driving tours in our FAQ. 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